Effective Date: [01-Oct-2024]
At GoodsRider, we strive to provide excellent service to our users. If you encounter any issues with your transportation or delivery experience, please refer to our refund policy below.
1. Eligibility for Refunds
Refunds may be requested for the following reasons:
- Service Cancellations: If your ride or delivery was canceled by GoodsRider or the driver before pickup.
- Delayed Services: If the service was not provided within the promised timeframe and you were not informed in advance.
- Incorrect Deliveries: If the wrong item was delivered, or if the delivery was incomplete. 2. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Cancellations made by the user after the driver has been dispatched.
- Changes in plans after booking, including incorrect addresses or timing.
- Issues resulting from external factors (e.g., traffic, weather).
3. How to Request a Refund
To request a refund, please follow these steps:
1. Open the GoodsRider app.
2. Navigate to your trip or delivery history.
3. Select the relevant transaction and click on "Request Refund."
4. Provide a brief description of the issue and submit your request. 4. Refund Processing Time
Once your request is submitted, our team will review it within 3-5 business days. If approved, refunds will be processed back to the original payment method within 7-10 business days.
5. Customer Support
If you have any questions or need assistance with your refund request, please contact our customer support team:
- Email: support@goodsrider.com
- Phone: +91 9036331509 6.Policy Changes
GoodsRider reserves the right to update this refund policy at any time. We will notify users of significant changes through the app or via email.
Thank you for choosing GoodsRider. We appreciate your business and are here to ensure a smooth experience!